Conflict Management Skills Training Seminars

  

Location : On -Site only
Length : One Day Conflict Management Training Seminar
Number of Participants : unlimited
Materials : Comprehensive Notebooks provided
Follow-Up Monitoring : No-Charge MVP six month follow up program. Attendee's may contact instructor for topic relevant questions by email or phone for six-months following presentation.

This half-day or full day workshop presents the "nuts & bolts" of conflict management, i.e., stalled career, basic negativity, anger, and general resentment. Our highly qualified presenter will quite simply teach you how to understand & deal with the problem people in your life.

What You'll Learn:

• Enhance your communication, listening and responding skills. ( Less stress, greater harmony & a well manager office)
• Reduce stress & understand the nature of conflict.
• How to bridge the gap between hourly workers & management.
• Understanding what triggers difficult people & why they behave negatively.
• How to become a catalyst for changing negative behavior.
• How to overcome your fear of confrontation.
• How to keep you cool, control anger & resolve office conflicts.

Course Highlights:

• The 8 classic types of difficult people & how to live & deal with them.
• Understanding the tools available to neutralize the tactics & weapons of negative people.
• The six key elements to conquering stiff resistance.
• Understanding what motivates negative behavior & difficult people.

Conflicts can be resolved without angry blowups and hurt feelings. Managed conflict can create healthy issues & strengthen relationships both at the office & home.