Developing Extraordinary Customer Service Training Seminars

  

Location : On -Site only
Length : Half Day or Full Day Customer Service Training Seminar 
Number of Participants : unlimited
Materials: Comprehensive Notebooks provided
Follow-Up Monitoring: No-Charge MVP six month follow up program. Attendee's may contact seminar speakers for customer service training relevant questions by email or phone for six-months following presentation.

( A must-attend for everyone who communicates with customers )

A. Customer Education

• What do your customers really want?
• Create responses that are always positive
• Understanding the value of "people skills"
• The critical are of listening. . . . . . . .Why?

B. How to Communicate With Your Customers

• Winning telephone & e-mail techniqes that work
• Cold calling for effective results & profits
• What phrases & words make customers trust your integrity?
• Understanding the four basic personality groups & how to deal with them
• Building customer goodwill
• The use of teamwork as a powerful force

C. Understanding the Difficult Customer

• How to deal with angry, unhappy & upset customers. . . . . Is the customer always right?
• Learn to handle the many frustrations the occur with heavy traffic volume
• Understanding how to "think on your feet"

D. How to Become a Superstar in Service

• Working cordially with other departments
• Understanding sales & your profitability. Case histories of successful customer service profiles

E. This is the fun part ! Our presenter serves as moderator with various challenging customer service scenarios. Roll-playing, evaluation of case histories, & round table discussion. Everyone is professionally nudged & gets involved.