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Effective Relationship Dynamics at Work
Number of Participants : unlimited
Materials : Comprehensive Notebooks provided
Follow-Up Monitoring : No-Charge MVP six month follow up program. Attendee's may contact seminar instructor for communication relevant questions by email or phone for six-months following presentation.
Presenter: Andrea Mathews NPC,LPC, (Psychotherapist.... with 30 years experience)
Effective Relationship Dynamics at Work
I. Did you know that more people are fired every year because of ineffective relationship dynamics at work than are fired for poor performance?
II. Did you know that effective relating does not mean being “nice?”
III. The fact is that we have not been taught how to relate effectively. We were just supposed to pick that up somewhere along the way.
IV. Even though we all know that you don’t have to have effective relationship skills to rise to the top, those who have effective relationship skills:
a. manage stress better;
b. establish themselves in the career they want most often;
c. know how to problem solve better than those who lack these skills;
d. are exceptional at conflict resolution;
e. are powerful leaders, even when not in leadership positions.
V. This presentation intends to offer you an in-depth understanding of each of the following relationship skills:
a. Going within to go without.
b. Bringing it to the table.
c. Active listening.
d. Knowing when to hold ‘em.
e. Knowing when to fold ‘em.
f. Asking for what you want.
g. Taking responsibility for your mistakes with grace and aplomb.
h. Confronting without a baseball bat.
i. Tossing your hat.
j. The evils of sacrifice.
k. How to make yourself happy without being selfish.
l. Driving it home.
This workshop can be elongated with experiential dynamics for a workshop, or given a broad stroke for Keynote address with humorous stories and anecdotes through which the audience will learn the tools.
Conflict Resolution
I. Conflict resolution works best in three stages:
>· Preparation
>· Separation
>· Reparation
II. Preparation is all that will be done before you ever talk to another person about conflict resolution. It is something done with and by yourself, usually involves writing, and is much more than just a plan. It involves:
>· Writing down the problem.
>· Deciding on the problem’s parameters, i.e., is it personal, performance related or professional?
>· Writing down three possible solutions that YOU would be willing to help facilitate.
>· Focusing on what can be controlled, not on what cannot be controlled.
III. Separation is included in both the preparation and the reparation stages. It involves:
>· Separating your emotions from those of the other person.
>· Separating your identity from the one you fear is being given to you.
>· Separating out the issues from the emotions and the personalities.
IV. Reparation is repairing a broken bridge. At the end of the reparation stage you may not be best friends with the person with whom you've had a conflict, but you will be able to pass each other respectfully on the bridge you've both built together. This stage involves the following skills. We will learn about each one individually and then put them together:
>· Active listening skills.
>· Focusing skills.
>· Negotiation skills
>· Agreement skills.
>· Relationship skills.
