Managing Personality Conflicts

  

Length: 2 hrs. or half-day
Number of Participants : 10-35
Materials : soft-copy of participant guides provided in advance
Follow-Up Monitoring : No-Charge MVP six month follow up program. Attendees may contact instructor for topic relevant questions by email or phone for six-months following presentation.

This interactive, informative and engaging two-hour or half-day workshop is specifically designed for supervisors who are struggling with dreaded “personality conflicts” – the number one type of conflict reported by today’s managers and supervisors. Participants will learn the 4-quadrant personality typing system, how to recognize personality types and, most importantly, how to broker a permanent peace between people who are entrenched in a personality conflict.

What You'll Learn:

·         The true nature of differences

·         4-Quadrant Personality Systems

·         Micro-Messages & Micro-Inequities

·         The Role of Emotional Intelligence in Managing Conflict

·         “Straight Talk,” “The Verbal Agreement Contract,” the H.E.A.R. Technique

·         The 6 Step Process for Shutting Down Conflict Behaviors

·         Introduction to Mediation

Course Highlights:

• Understanding Individual, Generational and Personality Differences
• The Pyramid of Emotional Intelligence Skills
• On-The-Spot Conflict Resolution Techniques
• The most effective, efficient and powerful words to say to end personality conflicts completely, and how to say them

Scenes from the Front: Preventing Sexual Harassment

In compliance with CA AB 1825: 2 hours

Studies consistently show that sexual harassment prevention training provided by an expert trainer who can engage an audience in a "real world, non-legalese" way, is far more effective - in terms of retention of key concepts - than training provided by attorneys or HR personnel who are not professional harassment trainers.  Gregg Ward is a master trainer on harassment prevention having delivered over 500 separate harassment training programs for some of California\'s largest organizations including Qualcomm, Siemens, Edison International, Sacramento Municipal Utility District, and the City of Santa Anna.

All of the topics and issues required by the law are completely covered in Gregg\'s program using engaging, informative and interesting delivery techniques including stories based on actual events and cases in California, facilitated dialogues, interactive questioning and on special request, the use of live, professional actors performing short, customized scenarios. Each program is specifically tailored to serve the client audiences, needs, culture, policies and procedures. His training methodology and curriculum has been approved by their corporate counsel and by top employment law attorneys throughout the State.

Key Learnings:

- What Is and Isn't Harassment in the Real World; What Is a Hostile Work Environment

- Federal and State Harassment Law; Overview - The Protected Classes:

- The Impact of Harassment on Targets, Perpetrators, Co-Workers, and The Bottom Line

- 3rd Party Sexual Harassment

- Your Organization\'s Harassment Policies, Procedures and Resources

- Responding to Complaints