Blog entries for Curtis Hill

Reviewing you values.

chill

your knowledge or expertiseSolving challenging problemsChange and varietyClose relationshipsCompetenceCompetitionDeveloping processesDoing a variety of different things ExcellenceFast-paced workFriendshipsGetting monetary rewardsGiving backHaving significant responsibilityHelping othersHonestyInfluencing othersManaging othersPerforming meaningful workPersonal developmentPublic servicePlanning and organizingQuality of what you take part in RecognitionRe [...]

Voice of the Customer

chill

e but do not have a disciplined process to document how the Voice of the Customer is incorporated into their work and internal metrics.

The process begins with a collection of information from the Customer. What is it that they believe we do, deliver, and want? There are several ways to gather this type of data, but one on one interviews and focus groups with customers, either internal or external, is most effective.

A one-on-one interview should be unique, discussing [...]

Managers vs. Leaders

chill

ility and skill set must invoke passion for a group or person to follow a direction, vision, or plan. Simply put, a leader has the responsibility of causing others to follow a path laid out or a vision that has been articulated to achieve a task.

Most business organizations encourage what they see as "leadership skills" and reward identified potential leaders with promotions. To measure leadership, we should assess the extent of influence on the followers, o [...]

Leading through change

chill

,new process or procedures. This is what makes change so difficult; people would prefer to continue in what they understand, and most importantly avoid any action that causes them to move out of their comfort zone.

Leaders must champion any concerns and in some cases change their style of management. When addressing these concerns that often shape business a good leader and use change as an empowering process for employees. The difference between resisted change a [...]

Diversity

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d a culture of inclusion?

Open up

Avoid instant judgments. Listen to and respect unique ideas. Realize that a new perspective might be a better one.

Speak up

Be bold. Be courageous. Share your ideas, even when you have a different point of view.

Lighten up

Be flexible when working with people with different styles and perspectives. Let go of preconceived notions about how things should be.

Stand up

Respect everyone as an equal regardless of job level, background, appearance [...]