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Conflict Management Skills Training Seminars
On -Site only
Length: One Day Conflict Management Training Seminar
Number of Participants: Up to 25
Materials: Comprehensive Notebooks provided
Follow-Up Monitoring: No-Charge MVP six month follow up program. Attendee's may contact instructor for topic relevant questions by email or phone for six-months following presentation.
This half-day or full day workshop presents the "nuts & bolts" of conflict management, i.e., stalled career, basic negativity, anger, and general resentment. Our highly qualified presenter will quite simply teach you how to understand & deal with the problem people in your life.
What You'll Learn:
- Enhance your communication, listening and responding skills. ( Less stress, greater harmony & a well manager office)
- Reduce stress & understand the nature of conflict.
- How to bridge the gap between hourly workers & management.
- Understanding what triggers difficult people & why they behave negatively.
- How to become a catalyst for changing negative behavior.
- How to overcome your fear of confrontation.
- How to keep you cool, control anger & resolve office conflicts.
Course Highlights:
- The 8 classic types of difficult people & how to live & deal with them.
- Understanding the tools available to neutralize the tactics & weapons of negative people.
- The six key elements to conquering stiff resistance.
- Understanding what motivates negative behavior & difficult people.
Conflicts can be resolved without angry blowups and hurt feelings. Managed conflict can create healthy issues & strengthen relationships both at the office & home.
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