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Developing Extraordinary Customer Service Training Seminars
( A must-attend for everyone who communicates with customers )
On -Site only
Length: Half Day or Full Day Customer Service Training Seminar
Number of Participants: Up to 25
Materials: Comprehensive Notebooks provided
Follow-Up Monitoring: No-Charge MVP six month follow up program. Attendee's may contact seminar speakers for customer service training relevant questions by email or phone for six-months following presentation.
A. Customer Education
- What do your customers really want?
- Create responses that are always positive
- Understanding the value of "people skills"
- The critical are of listening. . . . . . . .Why?
B. How to Communicate With Your Customers
- Winning telephone & e-mail techniqes that work
- Cold calling for effective results & profits
- What phrases & words make customers trust your integrity?
- Understanding the four basic personality groups & how to deal with them
- Building customer goodwill
- The use of teamwork as a powerful force
C. Understanding the Difficult Customer
- How to deal with angry, unhappy & upset customers. . . . . Is the customer always right?
- Learn to handle the many frustrations the occur with heavy traffic volume
- Understanding how to "think on your feet"
D. How to Become a Superstar in Service
- Working cordially with other departments
- Understanding sales & your profitability. Case histories of successful customer service profiles
E. This is the fun part ! Our presenter serves as moderator with various challenging customer service scenarios. Roll-playing, evaluation of case histories, & round table discussion. Everyone is professionally nudged & gets involved.
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