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The United States has been a melting pot of cultures and races, with immigrants coming in from different countries.  Rather than celebrating cultural diversity, corporate America and business are established to be blind to different nationalities to avoid awkward conversations about racial issues.  However, this kind of corporate environment potentially damages employees’ self-esteem and individual ideas about their corporate self.  That’s why in this thesis, author Dr. Ralph Steele presentsSave Millions With Conflict Coaching A Cross-Cultural Conflict Coaching Methodology and Model to construct an effective conflict coaching paradigm to help conflict coaches in resolving conflict cases by taking into consideration the cultural factors.

When companies face the possibility of a labor issue of other problems related to their workforce, they air out these grievances through Alternative Dispute Resolutions (ADR).  This traditional method of handling disputes is sometimes effective; sometimes, it just breaks down into a hopeless case.  There are actually several conflict coaching models; each with its unique attributes to help increase the likelihood that the interpersonal conflicts will be resolved.  But these coaching styles also face some major challenges.  And to be effective coaches, the candidates must undergo training and strive to develop better ways to mend corporate conflicts.

In this study, the author focused on the different experiences of forty employees of Hispanic culture.  He conducted a quantitative research through exploratory questionnaires and statistical analysis.  Aside from giving voice to the Hispanic culture, the author also aims to present another viewpoint different from that of the dominant culture.  The results and conclusions of the author’s intensive work are all presented in this book.

Author : Dr. Ralph Steele